FAQ

Yes, we offer shipping exclusively within New Zealand for our curtains. Our fast and reliable shipping service ensures that our high-quality curtains reach your doorstep promptly. If you have any specific queries regarding shipping within New Zealand, feel free to contact our customer service team for more information.

We offer free shipping on regular sized orders. Please note that this excludes rural delivery and oversized orders. If you have any specific questions regarding shipping costs or eligibility, feel free to reach out to our customer service team for further assistance.

We aim to ship your order to you within 10 working days, although during busier times, it may take slightly longer. If you have any specific queries about the delivery timeline of your order, feel free to contact our customer service team for more information.

Yes, we deliver New Zealand-wide. However, in rural locations, it may take a bit longer to reach you. For specific delivery times and locations, please enter your postcode for an estimate. If you have any further questions about delivery to remote areas, feel free to contact our customer service team for assistance.

Yes, you can track your order with the unique order ID provided in your shipping confirmation email. Simply use this ID to track the status and location of your order. If you encounter any issues or need further assistance with tracking your order, feel free to reach out to our customer service team for support.

Yes, we offer free shipping for orders over $200. Please note that this offer does not apply to oversize orders. If you have any questions regarding the eligibility for free shipping based on order value, feel free to contact our customer service team for more details.

If you’ve received the wrong items (size, colour, style, or quantity), you must inform us within 7 days of delivery. This allows us to investigate and rectify your order promptly. For more details on our returns policy or assistance with returns, please contact our customer service team.

Due to the customization of our products, we do not offer refunds or exchanges if you change your mind after receiving the order, or if measurements have been incorrectly supplied to us. We recommend reviewing all details carefully before finalizing your purchase to ensure satisfaction with your order.

If your order arrives in less than perfect condition, please contact us within 24 hours of receiving your order so we can assess how to proceed with repairs or replacement. Your satisfaction is our priority, and we will work to resolve any issues promptly.

To measure your windows for curtains, start by measuring the width of the window frame from left to right. Then, measure the length from the top of the frame to the desired length of the curtains. Make sure to add extra width for fullness and consider the type of curtain rod you will be using. For more accurate measurements, it's recommended to measure at least twice and consult a professional if needed.

For blinds, everything you need for installation will be included in your package. For curtains, your package will contain the curtains and curtain hooks for hanging. If you have any specific questions about the hardware included in your order, feel free to contact our customer service team for assistance.

To ensure the secure installation of your curtains or blinds, we recommend screwing them into the wall surrounding the window or the window architraves. This method provides stability and support for your window treatments. If you have any specific concerns or require alternative installation options, feel free to consult our customer service team for further guidance.

Yes, you can easily find the right fit and install these yourself with our easy measure and install guide. If you have any questions or need assistance during the installation process, feel free to reach out to our customer service team for support.

Yes, if you cancel your order before we have processed and shipped it, we'll provide a full refund. For any cancellation requests or further assistance, please reach out to our customer support team.

Our customer support hours are from 8:00 am to 4:30 pm, Monday to Friday. If you require assistance outside of these hours, please leave us a message, and we'll get back to you as soon as possible during our operating hours.

We have a dedicated team to help answer any questions you have related to your order. You can email your questions to the team at curtainsdirectnz@gmail.com. Our customer support team is here to assist you with any queries or concerns you may have regarding your order.

Yes, however this must be within the same day of the order.

If your order arrives damaged or defective, contact us within 24 hours of receiving your order, and we’ll assess how to proceed with repairs or replacement.